privacy policy

Coach House Creative handle personal data in strict confidence. The information we hold will only be used for Coach House Creative to contact you and to provide you with the service(s) you have requested from us.

This statement sets out our current policies with regard to personal data. Personal data means any information capable of identifying an individual. It does not include anonymised data. Changes to the services Coach House Creative provides are unlikely but may be made without notice, and consequently our privacy policy may change at any time in the future. Your continued use of Coach House Creative’s services will mean acceptance of the details within this and any changes.

ABOUT COACHOUSE CREATIVE

Coach House Creative is a graphic design company with its office at 5 The Hall, Queniborough, LE73DZ. Coach House Creative can be contacted by calling 07860 373301 or by email at keith@coachhousecreative.co.uk.

PURPOSES FOR WHICH COACHOUSE CREATIVE COLLECTS PERSONAL DATA

Coach House Creative only collects personal data from customers or potential customers in order to be able to provide them with specifically requested service(s). Examples of service(s) include, but are not limited to: corporate branding, website design, leaflet and brochure design and print, photography, exhibition design and supply, etc. Coach House Creative does not use personal data for direct marketing purposes and only shares personal data with third parties when this is necessary to complete the tasks requested. Examples of this include, but are not limited to: professional printing and delivery direct to a customer. It is not compulsory for anyone to share any personal information with Coach House Creative, however without certain personal data we may not be able to carry out the service(s) required and customers would be advised if this were the case. By providing Coach House Creative with your data, you confirm that you are over 18 years of age.

COACH HOUSE CREATIVE’S LAWFUL BASIS FOR PROCESSING PERSONAL DATA

Coach House Creative identifies ‘Consent’ as the lawful basis for processing of personal data. Coach House Creative will ask customers to complete a Client Agreement before the first project is undertaken. The Client Agreements provides a record of personal data initially supplied. Coach House Creative may then contact customers to request any additional personal data that is required to complete a project, for example additional names and contact details within the business or a delivery address for printed items. If data is provided verbally, or in writing then it is assumed Coach House Creative have consent to hold and process this data as necessary to complete the projects required.

PERSONAL DATA THAT COACH HOUSE CREATIVE COLLECTS

The personal data that Coach House Creative collects and holds varies, depending on the individual customer and the work required. It can include, but is not limited to: any combination of the following: customer names, business names, email addresses, telephone numbers, email conversations, postal addresses, company numbers, company logos, photographs, design work produced – held digitally and in some cases in printed format, copies of current and old website files and databases. Coach House Creative will store your personal data until we deem it no longer relevant or necessary or you ask us to delete the data.

INCORRECT PERSONAL DATA

If you feel any personal data held by Coach House Creative is incorrect then you have the right to contact Coach House Creative and request that it be corrected. You can do this by sending an email to keith@coachhousecreative.co.uk or calling 07860 373301.

RIGHT TO BE FORGOTTEN

If you wish Coach House Creative to delete all your personal data you can do this by contacting keith@coachhousecreative.co.uk or telephoning 07860 373301.

SUBJECT ACCESS REQUESTS

When subject access requests are made, Coach House Creative aims to supply the data requested within 72 hours however this could take up to a maximum of 30 days.

STORAGE OF PERSONAL DATA

Personal data held by Coach House Creative is held on password protected computers and other password protected devices or stored in a locked filing cabinet or safe.